For a few weeks now since the merger, my data and cell connectivity is useless, especially at my home. Can't connect to LTE at all, unlike before when I normally had full bars of it at home that worked flawlessly. Can hardly use 3G, and if I can get it, it's only one or two bars that don't work at all, and in some places, I have no connection whatsoever and it keeps me from making/receiving calls and sending texts. I had this same problem when I went into town, but I stopped by a Sprint store, and they fixed that issue, but it didn't fix the one at home. I have a Samsung Galaxy Note 9, and haven't experienced this until recently, and I can't change services because I still have two months on my contract. But I'll probably be doing that in two months if this issue isn't fixed. I also have a cell tower right next to my home, so this isn't a problem on my end anymore. I've done almost every troubleshooting step I could find, and even visited a Sprint store.
Hi! Connection problems can really be a hassle, I understand. I'd like to take a look myself and figure this out. Do you have the latest software version and can you verify if VoLTE is enabled? (Settings > Connections > Mobile Networks/Voice Networks).
also post your zip code and closest cross streets so one of the agents can check for possible network issues just in case.
there are zero security reasons behind the zip code and cross streets... physical address or personal info yes..cross streets and zip code are neither of those..which has been the same method used in here for the last 10ish years and has yet to change.
this is done because anyone hopping onto this site and typing in their zip code looking for issues will end up with these threads making things easier to locate issues and not chase numerous threads about the same exact area. if these are only sent via pm then this no longer works creating even more work for you guys/gals.
Yes, but please provide the location information in private for security reasons.
Lets get this fixed. Before I take a look at the coverage in your location, can you provide me with the make and model of your device? Also, what services are affected exactly? Can you give me more details on your exact issue?