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Colorado Slow Data

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Journeyman

Colorado Slow Data

- iPhone 11

- recently updated software (13.6.1) and Carrier settings (Sprint 41.1)

- LTE and VoLTE are "ON"

 

Facts:
1) Since Sunday (8/16/2020), my LTE Data has been NOTICEABLY slower than land-based dial-up Internet.

2) Anything beyond simple, majority-text-based pages is too much for my Data to handle.

3) Streaming my iTunes library uninterrupted has even become a chore.

4) My Maps app cannot even load at reasonable speeds - if at all.

5) Calls are uninterrupted. This is simply a Data issue.

6) This effects all four of my Family Plan's lines.

7) My bill is paid in full.

My inquiries:

What is going on?

Is this a T-mobile merger issue?

Is there a larger problem than "tower service" in my area?

 

Please be honest.

I have enjoyed my YEARS with Sprint and would hate to take my money elsewhere.

3 REPLIES 3
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Sprint Social Care

Hi! Since your device is updated, settings are good and the problem started recently, it could be a tower issue. I understand how upset we can get about slow connection, so let's try some stuff. Before I review the area, please update your device PRL by dialing ##873283# > Call > OK > OK, then restart the phone. 

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Journeyman

Yeah it's a larger issue than just your local towers. It almost always is. There's usually nothing wrong with your towers, it's just an excuse. Is it a merger issue? Yeah and no. With the merger things have definitely gotten worse.  

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Hey! Are you currently having issues with your Sprint/T-mobile service?

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