I'd sure love an explanation for this. Full LTE connection and I'm offline? This has been happening everywhere, where I had no problems with my old S8. Brand new S10+, I've reset the PRL, reset my network services, everything
Did you do the latest software update? There are some known bugs here that are being worked out on this new phone.
I'm having the same issue. Had the phone one week and it's killing me. It's so bad if I step inside my job I lose connection (standing right at the door)
Samsung is working to get all of the kinks worked out and get your phone working like it should.
Over a week later and the issues are still ongoing. Sometimes it's fine, sometimes it's slow, sometimes it's non-existent. I've done the profile update and device reset multiple times.
I understand your frustration. If you turn on airplane mode for a minute and then turn it back off, do you have a connection again? This may be a quicker fix than having to update the data profile.
Still happening two weeks out. All suggested fixes have been tried. At work I could stream music all day on my S8, but I get maybe ten minutes on the S10 before I lose the signal.
Same exact problem. All my other Galaxy phones worked fine. I get the S10+ and it is now basically useless. I opened a thread on here over 2 weeks ago, and still nothing has been solved. If I am not on Wifi my phone is useless. The only time it will work is putting it in airplane mode, then switching back, and it will work for a few mins and then back to nothing, even if it says full signal. They keep telling me to do the same turn off the phone, turn it back on, update profile/prl, did you do the update, key in the reset ## number. Nothing works. Nothing is fixed. Over 2 weeks later and no resolution. I have read many other Sprint people with the same problem with the new S10 or S10+, and everyone is still having the same problem and Sprint acts like they have no idea whats going on or how to fix it.
that would be because Samsung is the one currently working on said fix for it.