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Galaxy S20+ Slow Data on 5G & LTE

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Journeyman

Galaxy S20+ Slow Data on 5G & LTE

Hello. I've gone through the troubleshooting steps of resetting my network connection (##72786#) and switching from 5G to LTE. I get an initial jump to about 20 MBS, but then it slows to < 2 MBS after a few minutes.

 

Zip code is 46239.

Crossroads are Thomson Rd & Franklin Rd.

 

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9 REPLIES 9
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Sprint Social Care

Re: Galaxy S20+ Slow Data on 5G & LTE

Hey, there! I'm sure if you're still encountering service issues, however, if you are please send me a private message. I'll like to get this matter rectified as soon as possible, having service issues is never fun. 

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Sprint Social Care

Re: Galaxy S20+ Slow Data on 5G & LTE

You can also try this solution here and let us know if it helps; Samsung Galaxy S20 5G, S20+ 5G, Ultra 5G - Slow data . 

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Journeyman

Re: Galaxy S20+ Slow Data on 5G & LTE

Thanks, but as I said in my post it's the same for both settings (5G and LTE).

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Sprint Social Care

Re: Galaxy S20+ Slow Data on 5G & LTE

Is your device updated to the latest software version? I'm about to shoot you a private message to take a look at your account. 

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Journeyman

Re: Galaxy S20+ Slow Data on 5G & LTE

I'm having the same issues with my 5G and LTE on my s20 +5G, were you able to get it resolved? For me the 5G ping is high, 1-3mb download and sometimes the upload has no connection causing data transfer to fail. LTE Is spotty and very slow 1-3mb up/down it works though. My last phone had no issues with LTE and I would get better speeds it was a s10 5G.

 

I live at this zip code in oklahoma: 74066

 

Jason

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Journeyman

Re: Galaxy S20+ Slow Data on 5G & LTE

Negative. No resolution. Still slow as ever.

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Sprint Social Care

Re: Galaxy S20+ Slow Data on 5G & LTE

Hi! I saw that your problem was reported the last time you connected. For further assistance, send a private message. . 

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Journeyman

Re: Galaxy S20+ Slow Data on 5G & LTE

Thanks, but I've given up on Sprint. I've spent too many hours on the phone going over steps that don't resolve the issue.

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Sprint Social Care

Re: Galaxy S20+ Slow Data on 5G & LTE

Have you spoken to our Tech Support department or visited a Repair store and allowed a Technician to physically examine the device? 

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