I have two lines both Samsung Galaxy S10 Ultra. Both getting incredibly slow speeds. At some times I can't even load speedtest.net. Other times I get 0.12 up to about 1.2mps. Both lines are on the 100Gig Hotspot a.k.a. your most expensive plan. I have tried chat support for hours and the furthest I've gotten was "Well that's all we can do." I mean.. seriously? All we have done is re-registered the phones as well as PRL/Profile updates and rebooting. We've also confirmed I'm set to 4G/LTE setting.
Please..... please help!
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Wow Em_Will_I_Am I've spent so many countless hours trying to get this resolved and you knocked it out of the park. Thanks so much for your help!
It has been about three weeks. It is specifically only with data speeds. I work from home so I can/have only tested in my area. It is occurring to both phones. Previously I have good data speeds.
You are in good coverage and your nearest tower is performing as expected. I know you said you already performed a PRL update but I'd like to do further troubleshooting. I'll be sending you a private message to continue assisting you.