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Getting charged for returned phones, on hold for hours no help given

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Journeyman

Getting charged for returned phones, on hold for hours no help given

I am desperate for help. I returned two iphones as agreed and am being charged $169 a piece for them because when the phones were finally processed by Sprint they were no longer charged and was told Sprint does not have charging cables to check them. I have asked to speak to a supervisor, and put on hold for 1 hour each time with no answer.  I can't seem to get any help from Sprint.  I would like the phones back if I am going to have to pay for them since the payout amount was less than $169.  Really, I fulfilled my obligation, so they should fill theirs! I am so disappointed that they would do this to me after 2 years of paying my bills on time. 

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: Getting charged for returned phones, on hold for hours no help given

Hey there. I saw your other thread and commented in it that I'll be sending you a PM so that we can get additional info and chat further. Keep an eye on your inbox here for a message from me soon.

 



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