I purchased a Coolpad Surf a week ago and it was working fine, at 15 to 20 Mbps download speed, until yesterday. There was a storm with rain and high wind, and now the signal has weakened from 5 bars to 3 bars and the data has slowed to less than 1 Mbps. Sometimes the connection drops out and I have to power cycle the hotspot. I suspect a problem with the local tower. I repositioned the hotspot to get 4 bars, but that does not correct the problem. How can I get this solved?
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The zip code is 08332, the nearest intersection is Daffodil Rd and Whittier Dr.
Today the connection is fast but the internet connection gets dropped after about five minutes. I have to turn the hotspot off and back on again in order to connect to the internet. Signal strength varies between 4 and 5 bars.
It does look like the tower did have some maintenance done to it recently. Have you done a network reset on the device?
I opened a chat session this morning on sprint.com to try to resolve the problem and was instructed to do a reset to factory default settings and to update the device profile. After doing both, the problem is still not solved. After a random amount of time, from a few minutes to half an hour, the connection to the internet is dropped and the status goes to "Connected, no internet." Signal strength varies between 4 and 5 bars. I am not sure what you mean by "network reset." Is that the same as "update profile"?
Sorry you are having issues. Please give me a bit, I want to do some research and see if I can figure out what is happening here. Thanks in advance for your patience.
Per instructions from agents on chat, I have reset the device to factory default settings and have updated the data profile twice, but the problem persists. I positioned the hotspot by a window where the signal strength is 5 bars, and it works well, with fast data speed, but then it drops the internet connection after a few minutes to half an hour. Disconnecting and connecting again in Windows does not restore the connection, and the status becomes "Secured, no internet." I have to turn the hotspot off and back on again to get an internet connection. I wonder what the next step is in troubleshooting this problem.
1. It drops the internet connection at any time, night or day.
2. My usage is at 9.47 GB on a 50 GB per month plan.
Hm sounds like we should be digging a lot deeper into it. Can you send me a PM? We can look what else we can do.
When I tried to send a pm with the information to issue a trouble ticket, I received the following message. "You have reached the limit for number of private messages that you can send for now. Please try again later."