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I have data, but no voice or text (possible network issue?)

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Journeyman

I have data, but no voice or text (possible network issue?)

This started either late Sunday night (6/7) or sometime Monday (6/8).  The last successful call I received was Sunday night about 6 PM Central time.  My mother tried to reach me all day Monday by voice and text and I never received any of them, though I did get a voice mail from her and it showed up in my Visual Voicemail.  I was only after she emailed me sometime yesterday (Tues) that I even realized I had an issue.

 

I DO have cellular data service (I have wi-fi turned off just to be sure), but I cannot send or receive text messages or voice calls.  When I attempt to make a voice call, the dialer says "Out of service" and I get a pop-up notice saying "Mobile network is unavailable."

 

I can't even sign into my Sprint account because I can't receive the text message for verification.  Luckily the Community site doesn't require two-factor.

 

I do have several bars on the signal indicator and I see the 4G logo (again, I DO have data).

 

I took it to the local Sprint store (a Corporate store, not a kiosk) yesterday and they tried several things with network resets and reactivations, and I had already tried a Profile and PRL update and restarting several times.  Nothing worked.  They concluded it must be the phone.

 

So later yesterday evening I contacted Sprint support via chat within the My Sprint app on my phone.  (Again, I have data.)  She eventually come back and say that there is apparently a known network issue in my area.

 

So I guess, can a Sprint person confirm whether there is indeed a network issue in my area, and if so, any update on its status or eta for resolution?

 

Otherwise, any other ideas on my issue?

 

Thank you.

38 REPLIES 38
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Journeyman

Hi I have a Umx U693CL cell phone with android and I need to unlock it, but when I try to unlock it using UCCI I receive a error "Error Code 23"

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Hey, is the device locked to Sprint? Also, are you the original owner of the device? 

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The Umx U693CL is an Assurance Wireless device.  You will need to contact Assurance for unlocking.

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