This started either late Sunday night (6/7) or sometime Monday (6/8). The last successful call I received was Sunday night about 6 PM Central time. My mother tried to reach me all day Monday by voice and text and I never received any of them, though I did get a voice mail from her and it showed up in my Visual Voicemail. I was only after she emailed me sometime yesterday (Tues) that I even realized I had an issue.
I DO have cellular data service (I have wi-fi turned off just to be sure), but I cannot send or receive text messages or voice calls. When I attempt to make a voice call, the dialer says "Out of service" and I get a pop-up notice saying "Mobile network is unavailable."
I can't even sign into my Sprint account because I can't receive the text message for verification. Luckily the Community site doesn't require two-factor.
I do have several bars on the signal indicator and I see the 4G logo (again, I DO have data).
I took it to the local Sprint store (a Corporate store, not a kiosk) yesterday and they tried several things with network resets and reactivations, and I had already tried a Profile and PRL update and restarting several times. Nothing worked. They concluded it must be the phone.
So later yesterday evening I contacted Sprint support via chat within the My Sprint app on my phone. (Again, I have data.) She eventually come back and say that there is apparently a known network issue in my area.
So I guess, can a Sprint person confirm whether there is indeed a network issue in my area, and if so, any update on its status or eta for resolution?
Otherwise, any other ideas on my issue?