I started my Sprint service about a week and a half ago. I’m using a Moto X4 Amazon unlocked phone. My issue is I only get 1 bar maybe 2 at home. My download speeds are 1.5 and upload speeds are at .8. Thinking it’s my phone I called and received a Magic Box Gold. Hooked that up and that device was showing poor signal strength as well and no increase in speeds, so I requested a return of that device. Using the app I’m only less than a mile away from the cell tower.
Now I have a Boost mobile prepaid (non-activated Moto E4) and that shows 4 bars all the time at home. My question is am I just in a poor signal reception area? Knowing that the Moto E4 has 4 bars, is it not telling the truth since it’s not active? I can go south 1 block and east 4 blocks and get 170+ download speeds on the X4.
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Hey GuppyMN! I'd like to look into this for you. What are your cross streets and ZIP code? Do you also have the Boost SIM card loaded in that E4? It's odd to me that it would show stronger signal than the X4.
Thanks for that. I'm not seeing any issues with the network in the area. Have you tried a data profile refresh on that X4 ?
Yes. When I called for the Magic Box the lady did about a 30 minutes worth of troubleshooting with me. Doesn't seem like anything has helped.
Have you tried clearing the cache partition at all? This won't erase any data off of your phone, and I've found it can fix a number of issues without doing a full factory reset. Here are the steps to do that.
I don't have that option in the menu. I have:
Reboot system now
Reboot to bootloader
Apply update from ADB
Apply update from SD Card
Wipe Data / Factory Reset
View recovery logs
Run graphics test
Run locale test
I'm on Android Pie if that makes a difference. I went into the Wipe Data / Factory reset, but that seems to reset the phone. I did a full reset from within Android when I switched over.
Thanks for that. After some research, it looks like Motorola removed this functionality after Android 7.1.
Which version of the Moto X4 is it? Android One, Moto Play?
Thanks. Let me do some more research on that particular model. I haven't heard or read anything about any signal issues compared to other Motorola models. Does that old E4 still have its Boost Mobile SIM installed?
It's showing full signal strength, right?