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In a poor reception area?

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Sprint Social Care S.M.A.R.T. Agent

Re: In a poor reception area?

Can you screenshot the screens as you work on the steps for data profile update. You need to update the data profile first. Are you missing that option on both phones?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: In a poor reception area?

is it update PRL? 

Sprint Social Care S.M.A.R.T. Agent

Re: In a poor reception area?

Yes. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: In a poor reception area?

So I reset the PLR and the did *#72786#*#*, without the * it wouldn't work, the phone would try to dial it as a phone number. I recall the Sprint rep having be do that before sending out the Magic Box when I called in. She was confused since the menus and names didn't match up to what she was having me try to locate.

 

Did both those things. The phone restarted. The cell icon flickered off and on a few times. 

Speed test: 4.1 down .17 up. this is on the X4.  E4 is not activated.

Sprint Social Care S.M.A.R.T. Agent

Re: In a poor reception area?

Technically, the number should attempt to dial, because that's how it resets the network settings. Let me double check that I didn't miss any steps on that set. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Sprint Social Care S.M.A.R.T. Agent

Re: In a poor reception area?

Try this: 

 

  1. From a Home screen, navigate: Apps > Settings > More.
  2. Tap Network settings reset.
  3. Tap RESET SETTINGS. If prompted, enter the PIN, password or pattern.
  4. To confirm, tap RESET SETTINGS.

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: In a poor reception area?

That option is not in that spot. I did find something listed as Reset Wi-fi, mobile and Bluetooth. I did tap and it requires my pin. Reset done. No LTE next to the cell icon now.

 

Sprint Social Care S.M.A.R.T. Agent

Re: In a poor reception area?

Ok, so now that we know the options for both sets of instructions. Please try again, update the data profile. As soon as it's done, reset the network settings. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: In a poor reception area?

OK, did both. Seems to have helped the download speeds. I tried Google speed test and the Speedtest app.

 

Speedtest app I was able to get 6 Mbps down and 1.69 up.

Google: 9 Mbps down and 0.80 up.

 

Thank you for the help.

 

Do I have to let Sprint know if I want to keep the Magic Box?

Sprint Social Care S.M.A.R.T. Agent

Re: In a poor reception area?

Just keep it activated. We can see that it is being used. Glad that helped. 

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