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Irving, TX 75063 Tower Issue

Journeyman

Irving, TX 75063 Tower Issue

 

No Data or LTE coverage for almost a week near Irving/Coppell border.

 

Intersection is Freeport/Regent.

 

Must disable LTE for any data to work...

 

Phone is fine in other areas...

 

Tower/Capacity issues in this area in the past...

7 REPLIES 7
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Wizard

Re: Irving, TX 75063 Tower Issue

Good afternoon. There is an open network ticket in the area and the techs are working quickly as possible to get it fixed. Once the ticket is closed you can get a credit for the services that you weren't able to use during that time. 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Irving, TX 75063 Tower Issue

 

Is this ticket still open?  Still having service issues in this area...

Wizard

Re: Irving, TX 75063 Tower Issue

Good afternoon. I just checked the map and there are no open tickets at this time.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Irving, TX 75063 Tower Issue

Sprint 11152018.jpg

 

Because speeds like this clearly indicate the problem is solved... 

Wizard

Re: Irving, TX 75063 Tower Issue

Hey. I've reported the issues, but there's nothing further that we can do. 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Irving, TX 75063 Tower Issue

02122019 Speedtest.jpg

 

Tower Issues Again? No LTE Service? Magic Box unable to connect to network...

 

Same Location as earlier in this thread...

Sprint Social Care S.M.A.R.T. Agent

Re: Irving, TX 75063 Tower Issue

Hey Scatmanjack! It looks like there is another issue with that tower dating back to 1/30/19 that would cause issues with 3G Data  We're aware of it and have a network ticket open on the outage. 

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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