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Irving, TX 75063 Tower Issue

Journeyman

Re: Irving, TX 75063 Tower Issue

4 Bars LTE and cannot connect to Sprint App, nor Youtube, nor Amazon Music, nor check e-mail with any reliable signal

 

Phone doesn't ring... simply get voicemail notifications sometimes hours later...

 

Speedtest info below

 

Phone works everywhere else...

 

Tower in this area has issues.

 

6-14-1.png6-14-2.png6-14-3.png

Re: Irving, TX 75063 Tower Issue

Okay can we do some basic troubleshooting just to ensure that everything is good on your end while we look more into the coverage area on our end?

 

Let's start by updating your Data Profile by:

 

    1. Dial ##873283# then tap Call.

    2. When Starting Service Update displays, tap OK.

    3. When Service Update Completed displays, tap OK.

    4. Allow the phone to sit for two minutes.

    5. Let me Know when you are done.

Journeyman

Re: Irving, TX 75063 Tower Issue

service update failed

 

no signal

Re: Irving, TX 75063 Tower Issue

Okay let's try one more thing:

 

  1. Dial ##25327# then tap Call
  2. When iPhone is activated displays, tap OK.
  3. When Resetting Subscriber Settings displays, tap OK.
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