I can not use my phone as intended for the last two month. Where ever I had 4G LTE now I get 3G and no data. I used to get 4G LTE in my house but not anymore. Constant errors like "data tethering error" , lost data connection, dropped calls, text messages can not be sent and forget about photos I do not even try anymore. Calling tech support is no help. They reset everything they can and it does not help. I was told that they are working on tower in my area so I just have to wait. It was a month ago. As i see on this forum many people have the same problem. Sprint used to be good for me but now it is a lost cause.
Galaxy note 10 plus
i doubt the merger has anything to do with it. there could be tower upgrades/work being done due to the merger possibly (swapping things around or upgrading things that still needed to be upgraded..
i have had zero issues after the merger and i flip flop between Sprint and TMO often.
For the most part, service should be the status quo. You will see changes if you have one of the 5 new 5G devices, S20 and up because they are steered to TMo 5G. Also, some customers were put on TNA which puts them on TMo. However, if you have a tower problem, then that would be the issue and not the merger. I don't mind checking, PM me your phone number and problem address.
I will have to call BS on your comment. I just drove by the place where I always had 4G full bars. It is next to cellular antenna next to Monksville reservoir on Greenwood Lake turnpike in west Milford NJ. I used to hike there all the time. The last time I was there probably end of May and it was fine as I was listening to the radio on my phone. So explain to me how come I had 3G signal there today?
Got it. What's the make and model of your device and do you have the latest software version? Let's go through some simple steps to fix this.
Okay. Did you reset your network settings by dialing ##SCRTN# (##72786#) and restarting your phone? How about the software update and do you have VoLTE enabled?
This is a widespread problem. I have the exact same problems on ALL of our phones. I even bought a new GS-20 and it has the same problem. T Mobile reconfigured the towers to drop BAND 41 ( 2.5 GHz ) which is why we no longer get reliable 4G LTE Service. Our problems started here 3-4 weeks ago.
A local Sprint employee told me they are working on the towers in this area and LOTs of people are having this problem in our area.
I did reset yesterday and phone could not connect to network to complete setup. I had to drive to place with better connection before it worked. All software is up to date and VoLTE is enabled.