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It is true as Sprint users we are screwed after merger.

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Journeyman

It is true as Sprint users we are screwed after merger.

I can not use my phone as intended for the last two month. Where ever I had 4G LTE now I get 3G and no data. I used to get 4G LTE in my house but not anymore. Constant errors like "data tethering error" , lost data connection, dropped calls, text messages can not be sent and forget about photos I do not even try anymore. Calling tech support is no help. They reset everything they can and it does not help. I was told that they are working on tower in my area so I just have to wait. It was a month ago. As i see on this forum many people have the same problem. Sprint used to be good for me but now it is a lost cause. 

 

Galaxy note 10 plus

 

 

73 REPLIES 73
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A software update for my Galaxy S10 showed up this morning. The notes said nothing about a connection fix, but I turned off VoLTE anyways. It's been a few hours and I still have LTE service.

 

So far, so good. I'll report back tomorrow.

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Thanks for the update! 🙂

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if you can try to run it as most would..with VoLTE turned on..the whole 9 yards...need to fully test it to make sure its now fixed or if the fix is still coming. it'll be the only true way to test it

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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For the past two weeks I had VoLTE on because that was the only way that my phone had usable service. Turning it off made the phone unusable as a phone and was even affecting my WiFi connections. 

 

This is why I'm testing it with VoLTE turned off. It's still functioning normally.

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"No problemo" 🙃

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minus the use of VoLTE though..needing to see if you can use ALL of the abilities including being able to use the VoLTE and not have anything affecting your wifi connections..if its still messing up it can be turned back off..but cant really say one way or another if its resolved now.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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is it working better now? 

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Journeyman

So, for probably the past week or two I noticed the two S10s on my account suddenly got 2, maybe 3 bars LTE signal with poor (6mbps or less download and barely 1mbps upload) data speeds. Typically, we have full LTE and 250+ mbps down, 20+ mbps up data speeds. Upon reaching out to a chat specialist, she had me turn off both phones and pushed some update that, temporarily reassigned our phones when turned back on, to our usual towers and signal. 

 

Unfortunately, it was short lived and went back to the poor (at best) signal. I pulled open my signal check app and found that my phones are now connecting to a poor quality T-Mobile tower on LTE AWS (or band 4). Sometimes band 12 or 2 also shows up, but still poor signal. I thought maybe the Sprint towers (bands 41, 25, 26) I normally connect to was down, or being worked on ... so I let it go until the problem never reversed itself. 

 

I did some research and found a suggestion to use ##DATA# menu to disable LTE Roaming. I figured, wth ... if it fixes it, great ... if not, I can change it back and contact Sprint Customer Care again. However, it worked. My connection to Sprint towers, on bands 41, 26 or 25, were restored. I have not been able to tell if, when I got closer to a T-Mobile tower, that it would still switch ... but I have my superior data speeds back and can actually use my mobile hotspot, where at those poor speeds I was getting from T-Mobile towers, my home internet is much better. 

 

My question is this: Obviously this is a problem as Sprint towers are decommed and/or shipped off to Dish as part of the merger agreement. So, does this indicate what is to come for my service as this happens, or am I to assume this will correct itself and surely, T-Mobile wouldn't leave customers in a worse position than they were in before? Should I just keep LTE Roaming off until I happen to be somewhere where my signal degrades and turn it back on? 

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there was a Samsung issue that was affecting numerous Samsung devices including the S10..not fully sure if the update to fix it has been kicked out yet or not..i know its supposedly hit the Note 8 or Note 9...just not sure about the rest of them.

 

what update are both devices currently on just in case?

 

https://community.sprint.com/t5/Device-Solutions/Stuck-in-3G-Samsung-A11-Note-10-Note-10-Note-8-Note...

 

^^^ any of what is said in the link sound a bit familiar?

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Not really, it's not stuck in 3G ... it's still LTE ... just very poor LTE. And I tried that for grins and it really just undid the fix I had, so I re-applied the fix I had to disable LTE Roaming. Why it's set to prefer roaming over using the native tower anyway is dumb, even if the roaming is technically not roaming anymore -- but from the device perspective, Sprint device, Sprint SIM card, for all intents and purposes ... a Sprint device ... it should only roam to another tower if a stronger Sprint one isn't available. 

The OneUI 2.5 update pushed recently, too, but it was after this problem presented itself and did not affect it any positive or negative. 

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technically you are roaming onto TMO towers now.. same as my V60 auto pushing to their 5G even though Sprints LTE was faster in most scenarios..

the problem update came in with a security patch roughly a month ago give or take ish.
@StyxPhoenix wrote:

 but from the device perspective, Sprint device, Sprint SIM card, for all intents and purposes ... a Sprint device ... it should only roam to another tower if a stronger Sprint one isn't available. 

 


 

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Oh I get the roaming to TMO towers now, but I really don't get why it would choose to roam over just connecting to the native towers. That seems like a very poor idea from TMO engineers trying to get Sprint equipment onto the TMO towers ... it shouldn't be turned on until the complete infrastructure is fully configured. 

 

I'll keep the LTE Roaming turned off until I lose the closer, more reliable and faster towers I'm connecting to. It's not a hard thing to change back should I start experiencing trouble. But if this is the long-term state of my connection here at home, I may have to shop elsewhere ... though I have a Verizon phone for work and it gets better speeds than I get off TMO towers, but nowhere near what I get from Sprint. And AT&T coverage is a joke ... so despite living in a populated area and not rural back country, I may be stuck with the crappy service so far from TMO. 🙄

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