@LarkinLove92, it's important that you have a device you can count on every day and we always love to work with our customers toward a solution to any problem. Troubleshooting steps help us to identify if the issue can be the device or network itself. Based on the details you sent, this seems to be device issue because it's only happening to one phone. The fastest way to get your issue resolved is to visit a repair store where one of our expert repair technicians have the tools and equipment to see exactly what you are experiencing. Have you tried it? If not, click here and then just select "Repair centers near me", enter your address and click "Find stores". The stores displayed will be the repair ones, and you can confirm it clicking on "Sprint store" which will display the services offered in that store. Make sure there is a check mark on "Repair". You can make an appointment to visit the closest repair store.
Need Help?
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base.
If you have an account question you can create a post and one of our Social Care Agents will help you.
If you need immediate assistance please visit Sprint Chat