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LTE signal indicator (Android)

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Journeyman

LTE signal indicator (Android)

I've noticed when WiFi is off the cell signal indicator will show LTE

SmartSelect_20200825-155104_Microsoft Launcher.jpg

 

but when WiFi is on the LTE icon disappears

SmartSelect_20200825-155201_Microsoft Launcher.jpg

 

Is that expected behavior?

7 REPLIES 7
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Sprint Social Care

It actually is, are you having any sort of service issues because of it?

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Journeyman

I'm having all kids of service issues, see this post

https://community.sprint.com/t5/Network-and-Coverage/More-issues-in-2-months-than-23-years/m-p/10823...

 

Not sure if they're related though, so I was trying to confirm if this was normal. 

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What is the exact make or model of your device? Also what you can do is ensure that your device is VoLTE enabled.

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Journeyman

Samsung Galaxy S8

SG-G950U

 

VoLTE calls is enabled

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Thanks for that info, what you can do is follow these steps in aid of updating the PRL. Once completed please reboot. 

  1. Tap OK if error displays.
  2. Once at Home screen
  3. Press the Home screen, drag from bottom to top to open up apps.  Tap Settings.
  4. Tap System Updates > Update Profile.
  5. Customer sees Update Profile - The network is preparing your services. Please wait.
    • Do not interrupt this process
    • If screen goes into sleep mode, customer may tap screen to wake up phone.
  6. Do not press Cancel or hold down End key as it will interrupt process.
  7. Once complete, phone displays: The Profile has been updated. Press OK to continue.
  8. Press the Home key           
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Journeyman

Been there done that, many times

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You can reach out via one forum, and I'll help accordingly there.

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