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Losing service only in my apartment

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Journeyman

Losing service only in my apartment

So, I've been having this issue for a while now and it's really causing issues. My service is normally fine everywhere else, but when I'm in my apartment I get 1 bar at most sometimes no internet at all. I keep having to reconnect for anything to load and it takes forever. Is there any way to fix this issue?

5 REPLIES 5
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Sprint Employee

Realystar - That sucks to have no service in your home. Is the service issue only with data? How is the Voice service?


Juan
Sprint Social Care
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Phone calls seem to be fine it's strictly internet 

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Let me take a look at the area, provide me the nearest cross streets and ZIP code. 


Kryshna
Sprint Social Care
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27609 at the crossroads of Lynn Rd. and Six Forks Rd.

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I'm see two different locations based on that address and one has an outage with the 4G LTE and the other one doesn't. This is what we are going to do, send me your phone number in a private message so that way I can see the tower where your phone is connected and we can go from there. Click on my name and select "send a message". 


Kryshna
Sprint Social Care
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