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Magic box is stuck connecting to Network

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Journeyman

Magic box is stuck connecting to Network

I receive an error “deployment process timed out. Please retry to connect to mobile network at current location or retry setup.” Every single time I turn it on.

20 REPLIES 20
Wizard

Re: Magic box is stuck connecting to Network

Hey, what troubleshooting have you done so far?



KRow32Cheerleading Under Cover Cheerleader 
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Spread positivity in the community and while you are at it,
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Journeyman

Re: Magic box is stuck connecting to Network

I’ve factory reset it multiple times, reset it, and placed it in 3 windows

Wizard

Re: Magic box is stuck connecting to Network

How long has this been going on? And, is the touch screen facing forward?



KRow32Cheerleading Under Cover Cheerleader 
Don't worry, be happy!
Spread positivity in the community and while you are at it,
give me a kudo! Go Team!
Journeyman

Re: Magic box is stuck connecting to Network

12 hours, and yes. It is facing towards me

Wizard

Re: Magic box is stuck connecting to Network

Hey. Have you tried unplugging it or moving it to a different location? 

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Magic box is stuck connecting to Network

Yes I have. Multiple times

Wizard

Re: Magic box is stuck connecting to Network

Can you provide a screenshot of this please?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Magic box is stuck connecting to Network

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Wizard

Re: Magic box is stuck connecting to Network

I believe a ticket needs to be submitted, because we can't do any troubleshooting if it's stuck on this screen. I'm going to send you a DM now.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Magic box is stuck connecting to Network

My magic box is facing the same problem and calling tech support is useless. Is there another way to get the magic box to connect or maybe connect through my home wifi?

Re: Magic box is stuck connecting to Network

How long has this been going on? Was everything working fine before? Have you left it unplugged for up to 30-40 minutes to do a full reset of the device? 

 



"Hail Yourself!" - Ben Kissel


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