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More issues in 2 months than 23 years

Journeyman

More issues in 2 months than 23 years

I've had Sprint since 1997, part of that time in the midwest and part on the west coast. I've literally had more network problems in the last two months than I did in the previous 23 years combined. A couple of months ago I noticed a VoLTE icon show up in the menu bar on my Galaxy S8. This coincided with network changes due to the TMobile merger. Ever since then it's been constant dropped calls, roaming all over, complete loss of signal, restart after restart, etc, etc.

 

From my home office, where I've worked for years with few problems, I can no longer get a reliable signal. I tried the tech support route a month ago and got the basic troubleshooting responses. The phone worked enough to satisfy tech support but since then it's been having the same intermittent problems. I tried again today and opened a new case, reluctantly because I know every call is at least a 45 minute endeavor. But my phone had shown no signal for hours so I had to bite the bullet.

no signal.png

After the usual steps, signal bars showed back up. When I attempted a call later though it would not go through. I then tested inbound calls and those failed as well. So another call back to tech support and some more troubleshooting got it working again. This time we did a ##72786# reset on the phone.

 

So it's working now but who knows for how long. Signal strength is not impressive:

SmartSelect_20200825-154941_Network Cell Info Lite.jpg

 

I'm wondering if there is anything else I could possibly do on my end to improve this situation - different phone settings, etc? And of course, the phone has all updates installed.

49 REPLIES 49

Also, this is an IPhone 11 and just turned a year old!!! I am so disgusted with this service.....dropping calls.......hopefully I don't have to dial 911 or I will be dead if this phone craps out on me!!!!

 

Hi, service issues irritate the life out of me but I'm here to help. Does it happen everywhere? I'd also like for you to send your nearest cross streets and ZIP code in Private so I can check in and around the area. We can also continue with troubleshooting from there, team work makes the dream work. 

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