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Network/data/connection problems

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Journeyman

Network/data/connection problems

Why is - Blurry video while live streaming in Facebook do you have a solution? I have the iPhone X Max 

23 REPLIES 23
Sprint Social Care S.M.A.R.T. Agent

Re: Network/data/connection problems

Are connected to wifi or using LTE 

Journeyman

Re: Network/data/connection problems

I tried with both. With WiFi and without and I’m still get that low connection pop up and the live stream is blurry

Sprint Social Care S.M.A.R.T. Agent

Re: Network/data/connection problems

Have you done a device refresh since the IOS update? 

Let's try this:

1.      Tap Phone icon. 

2.      Tap Key Pad if necessary. 

3.      Enter ##873283# then tap Call icon. 

4.      When Starting Service Update appears, tap OK

5.      When Service Update Complete appears, tap OK

  When Sprint displays in the top left corner, the update has completed. Power off, WAIT 5 minutes and back on.

Journeyman

Re: Network/data/connection problems

I’ve done that but on the top left corner I do not see sprint it just has a arrow pointing right 

Journeyman

Re: Network/data/connection problems

Forgot to mention service update complete does not pop up 

Sprint Social Care S.M.A.R.T. Agent

Re: Network/data/connection problems

Okay, how is the streaming now? 

Journeyman

Re: Network/data/connection problems

Still blurry and I still get that pop up at the top in the beginning that says low connection 

Sprint Social Care S.M.A.R.T. Agent

Re: Network/data/connection problems

Are you connected to wifi? Does this on happen on facebook? 

Journeyman

Re: Network/data/connection problems

I’ve tried to go live with WiFi on and with WiFi off on Facebook live stream and the video stream is blurry. 

Sprint Social Care S.M.A.R.T. Agent

Re: Network/data/connection problems

It may be your facebook app if that's the only video that is blurry. 

Journeyman

Re: Network/data/connection problems

Is there a way to uninstall an update for the Facebook app?

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