Showing results for 
Search instead for 
Did you mean: 

No bars with Magic Box


No bars with Magic Box

I live in a rural area with no cell service.  We use thr Magic Box for service. We have 5 phones and only one gets any bars. The rest of us only have service via wifi calling.  Because MMS requires data, we cannot send or receive pictures or do group texts.  Any ideas why only one phone (Samsung 8+) has bars? The other phones are Note 9, Samsung 9 and IPhone X. We cannot find any settings that are different and customer service just tells us to reset network or do ##72786 which do not help.

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat