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No coverage

Journeyman

No coverage

How can your network have such poor coverage in a developed area of West Des Moines (50266)? There are several large employers, as well as a huge mall, but data is nonexistent and texts/calls are delayed or fail.

12 REPLIES
Sprint Social Care S.M.A.R.T. Agent

Re: No coverage

What is your cross streets that you are having this issue?

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Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: No coverage

Mills Civic Parkway and Wells Fargo Terrace

Sprint Social Care S.M.A.R.T. Agent

Re: No coverage

Wow service looks great there! does this happen when you are inside or outside?

***********************************************************************

Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: No coverage

Both inside and out. It seems to pick back up 1/4-/12 mile to the east.

 

Several other Sprint users have the same issue, so fairly confident it is not just my device. 

 

 

Sprint Social Care S.M.A.R.T. Agent

Re: No coverage

Okay let me look at the towers.

 

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Good, Better, Best don't give up until your good is better than your best! Be the Aristocratic one and give KUDOS and push the Solution button.
Journeyman

Re: No coverage

Thank you

Sprint Social Care S.M.A.R.T. Agent

Re: No coverage

Hey there, are you still having this issue? 

I'm here to find all of the solutions and ease your frustrations.
Sprint Social Care S.M.A.R.T. Agent

Re: No coverage

It looks like there is a problem with one of the towers in your area but it's being worked on. It should be up and running soon. 

I'm here to find all of the solutions and ease your frustrations.
Journeyman

Re: No coverage

Appreciate the update!

Sprint Social Care S.M.A.R.T. Agent

Re: No coverage

You're welcome!

I'm here to find all of the solutions and ease your frustrations.
Journeyman

Re: No coverage

We are having the same problem near Coolidge and Lake Lansing in East Lansing (48823)  Several people in my office have little or no data inside or outside.  I reported the issue over a week ago.  It has been going on for about 3 weeks now.

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