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Ring Doorbell live feed via mobile data does not work on LTE - IPv6 Issue?

Journeyman

Ring Doorbell live feed via mobile data does not work on LTE - IPv6 Issue?

Been trying to track this down for months and finally figured out that it has to do with my LTE vs 3G. On 3G data my live view works. When on LTE it just attempts to load forever with no result. The only differences I could find was with LTE I am on IPv6 and when on 3G I am on IPv4. 

 

Any fix to this or suggestions to get the Ring Doorbell app live view to work?

5 REPLIES 5
Sprint Social Care

Hi! Are you having data connection problems with any other applications on your device or just this specific app? 

Negative. Everything else works great

if memory serves it was the issue between IPv6 and IPv4...basically Ring needs to allow IPv6 on their side of things.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************

And Ring 'says' they are fully compatible with IPv6 but I will take that with a grain of salt.

safe to say they are not lol.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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