cancel
Showing results for 
Search instead for 
Did you mean: 

SIM locked since moving phone

Highlighted
Journeyman

SIM locked since moving phone

Hiya,

Moved to a new phone and getting "Sim locked, please cycle your phones power or contact customer services"

I would like to get this Sim working with my phone, please help!

Cheers,

Nick

5 REPLIES 5
Highlighted
Sprint Social Care

Re: SIM locked since moving phone

Hi! Are you trying to use a Sprint SIM in the device? 

Journeyman

Re: SIM locked since moving phone

Yes, it's a sprint sim
Highlighted
Sprint Social Care

Re: SIM locked since moving phone

Great, have you tried restarting the device? 

Highlighted
Journeyman

Re: SIM locked since moving phone

Tried restarting a few times. No joy.
Highlighted
Sprint Social Care

Re: SIM locked since moving phone

Shoot us a DM let's get this figured out. 

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat