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Sprint Magic Box

Journeyman

Re: Sprint Magic Box

I did not request the magic box but today I got it. It is too big to put close to the window and I think I really don't need it. What do I have to to with this box ???

Sprint Social Care

Re: Sprint Magic Box

Good morning kbc0825. If you no longer need the Magic box, we can send you a return kit so that you can return it. We just sent you a Private Message, please reply back as soon as you can.


Juan
Sprint Social Care
Journeyman

Re: Sprint Magic Box

I too inquired about the Magic Box back in June or July. Received a message that it would work in my area and one would be sent to me. To date, have not heard from anyone about a status of a box being sent to me, nor yet received one. Is there any timeline on getting this equipment?

Highlighted
Journeyman

Re: Sprint Magic Box

How big is it? And are they sending the old boxes or are they the Gen2 series?
Sprint Social Care

Re: Sprint Magic Box

Hello Sup9. Thanks for your interest on the Magic Box. Due to the tremendous overwhelming interest it may take a little longer than anticipated to get your Magic box. I would still like to check your account to make sure the box has ben sent. We sent you a Private message, please reply to it at your earliest convenience.

 

As for any additional questions regarding the Magic box, we encourage you to visit: http://sprint.co/2wXDYqs


Juan
Sprint Social Care
Journeyman

Re: Sprint Magic Box

The form for verifying my address eligibility came back with me being eligible, but there's no form to sign up to receive the box?  Also, is there a fee to have the box?  I see that the box itself is free, but there's no mention of if there are any 'hidden costs' like a rental fee, or taxes or anything like that.

 

One last thing: Is there a place online where I can put in my address and have it show me what towers are closest, and if / what Sprint bands those towers are servicing?  I've tried several sites and all I can find is that the towers are owned by AT&T, but nothing about what carriers share the tower, or what bands are available from that tower.

 

Thanks

Xanderphillips

Sprint Social Care

Re: Sprint Magic Box

Hello xanderphillips. Thanks for enquiring about the Magic box. I can definitely help you with order the Magic box. I will have to review your account.

 

As for the towers, I look-up that information for you. We just sent you a Private Message, please reply back as soon as you can.


Juan
Sprint Social Care
Journeyman

Re: Sprint Magic Box

I just would like one myself

Journeyman

Sprint Magic Box

When will residential customers be able to request a Magic Box? Your website says I qualify, but there is no way to request one. My wife and I both have iPhones (6s and 8) from Sprint. Calls from inside our house are gabbled and we frequently get Call Failure and it drops the call. I used to have Verizon and got 4 bars and never had a call failure.

GrandMaster

Re: Sprint Magic Box

the magic box does not improve calls..only the data side of things. do you perhaps have wifi at home? might be able to use wifi calling instead.
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Sprint Magic Box

Thanks, fireguy_6364. I wasn't aware of Magic Box only improving data and not also call quality. I did turn on Wi-Fi calling, but that seemed to only make my call quality and call drops worse. Maybe Airave is what I need.

GrandMaster

Re: Sprint Magic Box

the airave does work pretty well but i dumped mine for wifi calling. a lot of it is going to depend on range from the router, whats in between, signal strength etc...the airave itself is starting to become obsolete. give WFC a run for a few days and let the phone adjust to it and see how it works for you. it takes a bit to get used to but works pretty well.
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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