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VoLTE Down?

Journeyman

VoLTE Down?

I've been enjoying VoLTE in Minneapolis and greater Minnesota/WI since December (the "soft" roll out).  I've also been able to use it in Chicago, Wash DC, Cincinnati, Grand Rapids, Detroit, Atlanta, Madison.  But the past day or so it's been unavailable.  Are there issues or has something changed?  I have a Galaxy S8 with the latest updates.

 

I've grown quite used to the improved call quality and having data while on a call.

34 REPLIES 34
Sprint Social Care S.M.A.R.T. Agent

Re: VoLTE Down?

Howdy dtrayers. That's great that your area was part of the soft launch. Have you completed any updates on your phone recently? 

 

 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: VoLTE Down?

Last update (CSA4) was pushed Jan 31. It said it was a security update. I travel a bit, and over the past few months have enjoyed VoLTE pretty much everywhere. I'm mostly curious if it has been switched off as part of the general roll out, if it's a regional issue, or if it could be an issue with just my phone.
Sprint Social Care S.M.A.R.T. Agent

Re: VoLTE Down?

I hear ya. Give me a few mins to look into this for you. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Sprint Social Care S.M.A.R.T. Agent

Re: VoLTE Down?

Do you have calling plus active on your phone? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: VoLTE Down?

There is no "Calling Plus" anymore. That went away with an update last fall. Under Settings -> Connections -> Voice Networks
There are two options (switches): VoLTE (turned on) and "Wi-Fi Calling" (also turned on). I'm not connected to a WiFi right now, so voice/data is only from the Sprint network. I used to have an icon in the notification area showing the phone was using VoLTE (voice and data simultaneously). Now it's back to before the "soft rollout", where I only have a LTE icon and when on a call I have no data. Right now, the only way to have data while on a call is to either be connected to a WiFi network or use Wifi calling, which was the status quo before the soft rollout.
Sprint Social Care S.M.A.R.T. Agent

Re: VoLTE Down?

Alrighty. I'm not seeing any reason why the VoLTE should be not working. Let's try a couple more things: 

Go to Settings > General > Software Update.

 

I know you said you've completed an update, but I just want to make sure that this section was updated as well. 

 

The second option is: 

- Turn the option off

- Restart phone

- Turn back on

- Restart phone again

 

If these steps don't resolve the issue, I'll create a ticket, and bring in a specialist. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: VoLTE Down?

I have manually initiated an update for the phone and it says I have the latest updates. I also tried updating the PRL and Profile with no benefit.
I have powered off and rebooted several times it is still on a LTE network only.
Sprint Social Care S.M.A.R.T. Agent

Re: VoLTE Down?

Ok, I sent you a PM to gather a smidge of info, so I can create the ticket. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: VoLTE Down?

Let me know the result. I am having the same exact problem.

Journeyman

Re: VoLTE Down?

I have a ticket open with Sprint.  Where are you located?

Journeyman

Re: VoLTE Down?

Ohio-  I had Volte working and was excited but the last few days it has not been working. Kinda aggravating. 

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