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mifi 8000 not recording data used on device

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Journeyman

mifi 8000 not recording data used on device

my mifi 8000 has stopped recording my usage for over a month now, I have to log into Sprint to check usage.

 

Do I need to do a factory reset on the device? I have already checked for software updates, updated prl, rebooted, reset data counter.

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Great question, and it would not affect your account on the device. 

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Sprint Social Care

Hey,  yes I definitely advise that you complete a  factory reset. 

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factory reset will not affect my account on the device?

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Great question, and it would not affect your account on the device. 

View solution in original post

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actually not solved

after reset, playing videos all day it is still set to 0/100gb

could it be from the network merger and how it measures data on the mifi 8000?

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