A message popped up on my phone today saying "you can currently only use your service provider UICC with this device. To use a different UICC, contact your service provider.
Could someone let me know what this message means and why i received it.
was your device brought in from another carrier or was it previously on Sprint but is now on another carrier?
Its a Note 5 I have had since they first came out bought from Sprint years ago and I still have the same Sprint account I have had for 15 years....no, changes.
has it been rooted or anything? and aside from that is anything else happening? calls? data? boot loops?
i just talked to sprint and they said since I havent done anything to the phone and it seems to be working fine to disregard it....but I still do not understand why I got that message or what it means...does not seem right.
I agree. We have 4 J3's and two of them have popped up with this message in the last 2 days. Is it possible Sprint is doing some sort of change or upgrade that is kicking this message out? But if so, why only on 2 of the phones on our account - since they're all the same and operate in the same areas. If not, what would cause a SIM card issue to kick the message?
are they currently on an account with Sprint or were they purchased from Sprint but are now being used on another carrier?
one of the agents will need to look at your account to see if something went awry. the odds of 4 devices on the same account having sim card issues at the same time is not a common deal and almost unheard of.