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4/14 - Google Nexus 5 Software Update - KTU84F

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

I understand they are sent out in waves. My question is why is the update no longer listed on the support site linked to in the original post? It was removed at some point today. There have been no reports anywhere of anyone getting this update and now it has been deleted from Sprint's site. What is going on?

Master

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

Hello coasterphotos,

Updates are sent out in waves to avoid the system overloading. Watch out for your update and keep us posted.

Thanks, Sharon Sprint Social Care

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

So what happened to the update? It has been removed from the support site.

Wizard

Re: 4/14 - Google Nexus 5 Software Update - KTU84F


SprintCare wrote:



Hello Seank_,

B41 is a band such as LTE therefore you would need to be in the coverage area.

Thanks, Sharon Sprint Social Care

What does this have to deal with my reply?

Master

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

Hello Seank_,

B41 is a band such as LTE therefore you would need to be in the coverage area.

Thanks, Sharon Sprint Social Care
Highlighted
Master

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

FILARICAN3,

I'm sorry about the inconvenience. Software updates are rolled out by the manufacturer over the air. We are actively working with Google about this issue. However, there are some steps that can possibly help. Please dial *#*#72786#*#*>your phone will reboot> lastly your phone will do a hands free activation. Please let us know if this helps!

*Brittney Social Care
Master

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

GiantJay

The update is getting pushed out in waves. Some users will be getting the update before others.

-Patrick
Sprint Social Care
Master

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

PhilR1973
You can check out our Spark coverage on our coverage map here http://bit.ly/1cd37HU. I show that we currently do not have Spark in that area as of right now. Be sure to check out newsroom.sprint.com and Sprint.com/spark for updates on future launched sites!

-Patrick
Sprint Social Care
Journeyman

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

@GiantJay - no-one that you know of.  It can take several days to hit all devices.  Would you prefer the network bombed trying to update everyone at the same time?

Journeyman

Re: 4/14 - Google Nexus 5 Software Update - KTU84F

Nobody has received the update that supposedly started rolling out yesterday.