How do I activate a Nexus 5 from the Google Play store? The people at my local Sprint store don't know how to do it.
I put in the SIM from my existing iPhone with a nano-to-micro adapter and tried the steps above. The phone recognizes the card and connects to the Sprint network, but it never seems to activate. It eventually told me that it timed out and had locked the card.
This is the information from the status screen:
-60 dBm 16 asu
Mobile network type
CDMA - EvDo rev. A
Mobile network state
My phone number
I also have a new, unused Sprint SIM (micro format) purchased from Amazon since the store rep said that you don't stock cards at the stores. I haven't tried using the new SIM card yet.
I get the same results with the brand new SIM card. Some time after the reboot, I get an empty dialog box with an icon of a SIM card and Okay/Cancel buttons. I click the okay, and then it tries to load a URL in the browser which can't be found:
Later, I get the dialog saying the network timed out and the SIM card is locked.
The status screen shows the same information as above.
I found the tech support number from a Google search and spoke with a technician yesterday. The SIM card I had ordered was not the right one for this phone, and the technician is shipping me a valid one.