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Frozen screen

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Frozen screen

My phone screen is now frozen! When the backlight comes on due to a call, I cannot answer. But rather get the sleep screen showing the time it froze (5:10pm 03/25/14). HELP!

2 REPLIES 2
Master

Re: Frozen screen

uwspgirl1985,

Let's figure this out. What device do you have? Have you tried to cycle it off and back on?

SarahG

Social care
Journeyman

Re: Frozen screen

Most likely your issue has been resolved but next time hit the power button to bring it off stand by. When the screen comes on with the frozen time, press and hold the power button. Keep holding it until it manual restarts the phone.

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