My phone screen is now frozen! When the backlight comes on due to a call, I cannot answer. But rather get the sleep screen showing the time it froze (5:10pm 03/25/14). HELP!
Most likely your issue has been resolved but next time hit the power button to bring it off stand by. When the screen comes on with the frozen time, press and hold the power button. Keep holding it until it manual restarts the phone.
Sprint S.M.A.R.T AgentsSprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat