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Nexus 5 16GB Black bad voice call quality

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Journeyman

Nexus 5 16GB Black bad voice call quality

I have been having a problem with Voice Call quality the past 48 hours, specifically when I am connected to LTE and then make a phone call. The phone defaults to 1x almost analog voice call quality when I live in a 800mhz voice area. I'm kind of at a loss and don't know what is going on. Any help would be much appreciated.

4 REPLIES 4

Re: Nexus 5 16GB Black bad voice call quality

aerxx,

I hear your concerns. To address them, can you please provide your zip code and cross streets? Happy to help.

*Julian

Sprint Social Care

Journeyman

Re: Nexus 5 16GB Black bad voice call quality

60178, Oldstate Road, and IL RT 64.

Journeyman

Re: Nexus 5 16GB Black bad voice call quality

I am also having problems at Bethany and IL RT23. zip code 60115

Re: Nexus 5 16GB Black bad voice call quality

aerxx,

Thank you for the information. You may be impacted by the 4G LTE outage in the 60178 area. Technicians have been dispatched for resolution. No issues found in the 60115 area. What issues are you experiencing there? Happy to help.

*Julian

Sprint Social Care

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