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Nexus 5 32GB MEIDs not valid

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Journeyman

Nexus 5 32GB MEIDs not valid

Hi Sprint -

I just wanted to make Sprint aware that the 32GB Nexus 5 MEIDs are not valid and thus a 32GB Nexus 5 cannot be activated on Sprint.

All reports show that 16GB Nexus 5's MEIDs ARE loaded and work FINE on sprint.

Sprint, please fix this - the phones were sold as being compatible with sprint, now we are being fed a bunch of lame answers as to why they don't work.

Things that I've been told erroneously:

  • First trip to sprint store - was told that they didn't have the nexus 5 sim cards yet.
  • Second trip I was told that SKU 760492013536 would not work but they gave me one anyway after insisting.
  • They couldn't activate the phone, they told me they can't activate until November 8th.
  • I tried online and they told me the same November 8th.

This is JUST an issue with the 32GB model - the 16GB model (which is the model sprint is selling) works fine.

75 REPLIES 75
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Journeyman

Are you currently a Sprint customer with an online account?  If so, you can try to manually activate the device yourself.  Just login on Sprint and go to the my account page.  There should be a drop down next to the 'About My Devices' box . Select 'activate a new phone' or 'activate a new SIM card' and follow the steps.  That is how I activated my phone (32 GB Nexus 5)

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Journeyman

I just received my PlayStore 32 GB N5 on Monday & got it connected today. It does work, if you do it online out in just the first 14 numbers not all fifteen. And for the Sim card put use current soon card, then master reset your phone & it should work. I watched as they activated mines, everything works. If your in NYC I'll pay up the address to the spring store in case you can't do it yourself.

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Journeyman

Oh forgot to mention, it's not about the imei #’s it's basically because it's not a phone originated from Sprint, insurance & no profit, you know...

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Journeyman

I noticed that when I told them to use my sg4 sum card they had to hard reset my 16 GB N5 so it could be that during the hard reset it also arranged the info it needs. So out your active Sim & hard reset your N5. I returned the 16 gig N5 & got the 32 gig N5 but used the original 16 gig N5 Sim because of the returning the phone I forgot, either way the iccu Sim doesn't matter not does the meid, just put 14 instead of 15 numbers in.

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Journeyman

That's what the spring rep told me, but connected my spring account to my 32 gig N5... if your in NYC go to the sprint corporate store in downtown Fulton NYC, they'll have it running in less than ten minutes.

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Journeyman

It doesn't matter if it's in there or not, they can put it in instantly just like they did with mines. My 32 gig N5 is working just perfect, don't believe the bs. use only 14 numbers instead of 15, insert the Sim card already active or not & do a master reset. The matter reset installs all the sprint info needed, for some radon master reset with the Sim card already inside does something. I watched as a sprint rep hooked my 32 gig N5 up in less than ten minutes. No records of imei or ICC needed in sprints network.

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Journeyman

These are 3 screenshots i took, hoping that these pics i grabbed week show it's possible. 1st pic is just the 32 GB N5 that was connected today Dec,11. I'll post how I did it tomorrow.

https://docs.google.com/file/d/0B5QgJk9AigVOS1RGRk1vd2dwVHM/edit?usp=docslist_api,out

https://docs.google.com/file/d/0B5QgJk9AigVOTnNGQ0YzdDNPY3c/edit?usp=docslist_api,gthttps://docs.google.com/file/d/0B5QgJk9AigVOZjliSnNmVXF4M3M/edit?usp=docslist_api

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Master

Jonathan.Q,

Thanks for the post. How has the device been since Dec.? Things get better? Let us know.

Victor

Sprint Social Care

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Master

Thanks for reaching out. We are here to help you. Where did you purchase your device from? Was it from google play or was it directly through us? I look forward to your response.

Josmary

Sprint Social Care Team 

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Master

jeffvb9999,

Thanks for your post and feedback, we appreciate it.

Andrew B.

Sprint Social Care

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Journeyman

I am also trying to activate a Nexus 5 32GB and the chat representative said that the IMEI/MEID/HEX was not in her system.  She opened ticket SD2560349 to resolve the issue.  Hopefully, I will hear back soon.

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Journeyman

You need to give the imei without the last digit. I activated my 32gb N5 that I purchased from google no problem. Left off the last digit and had it working in minutes. Hope that helps.

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