Do I need to perform the *#*#72786#*#* in the location that I'm having the trouble in, or can I perform it anywhere with Sprint coverage?
No immediate fix. I tried to call from a landline. The landline was sent to voicemail after a ring or two, but the cell phone kept ringing. Even after the landline hung up. Sliding to reject the call did nothing. Sliding to answer the call stopped the ringing, but it did not answer the call, and the screen was frozen on the inbound call notification. Only a power cycle could get the phone to respond again.
Just a minute ago, I tested with the same landline as last night. I could receive a call this time. The only difference I see is time of day, and my phone displays 3G today instead of LTE last night. No factory reset was performed. I'll keep monitoring.
Nexus 5 will not allow me to answer a call, nor will it notify me of a call. PRL updated Profile updated. Problem still exists. Otherwise love the phone. QUESTION: Is this a software problem will Google can fix via some future update, or is it a hardware problem and the phone must be replaced? Please get answer from someone other than Clyde (nice guy I'm sure) but an answer like "sounds to me like a software problem...." is not the level of technical support this problem deserves for the Nexus 5 no-answer issue is a problem being reported by many users on other forums as well. Please get info directly from Google re their diagnosis and when they will have a software patch available. Or, if Google says, with certainty, that this is a random, but numerous, hardware problem, I will then know how to proceed: ----just live with the problem of everyone going to voicemail (geez, maybe not a bad decision for me afterall) or go thru the hassle of getting a new phone. (and it is a hassle for me, I live on a remote island and it takes a whole day round trip to get to the Sprint store)
Something similar happened with my Nexus 5. My brother found this link. Followed it to the T. It worked. Check it out. Hope it works for your issue!
I'm so fed up with this phone and Sprint's network. Same issues here (standard, right?). With LTE enabled, I cannot make or receive phone calls. Matter of fact, Sprint had a heck of a time activating the phone properly from the beginning. Now I am forced to only enable 3G because I need to be able to use the phone as a phone. (shocking, I know)
I got so frustrated I finally drove an hour to the nearest Sprint repair center... and of course it worked perfectly there. So the issue is with the local towers around my home. (north side of York PA). After extensive reading and research I believe it is a complete failure of the eCSFB mechanism required for the tri-band phone on the local network.
T-mobile is looking really good right now...