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nexus 5 32GB cant activate!!!!!!!!!

12 REPLIES
Wizard

Re: nexus 5 32GB cant activate!!!!!!!!!

yyz973,

I did resend the message through Private Message. Are you still having diffulty accessing private messages?

*Jessica

Sprint Social Care Team

Journeyman

Re: nexus 5 32GB cant activate!!!!!!!!!

Im on my phone. My pc isnt available.

Wizard

Re: nexus 5 32GB cant activate!!!!!!!!!

yyz973,

Sorry to hear that. To view  your private messages you would need to click on your user name and there is a tab labled private message. Are you accessing Community on a PC , tablet or mobile device? If screen shots need to be provided I'd be  happy to do so.

*Jessica

Sprint Social Care Team

Journeyman

Re: nexus 5 32GB cant activate!!!!!!!!!

I don't know what's going on but I'm not getting any private messages. Can you just email me?

Wizard

Re: nexus 5 32GB cant activate!!!!!!!!!

yyz973,

Not a problem, it would be my pleasure. I have sent ouver a private message as well as sent out your security information. Thank you for the opportunity to be able to assist you today.

*Jessica

Sprint Social Care Team

Journeyman

Re: nexus 5 32GB cant activate!!!!!!!!!

Yes please send me a private message

Wizard

Re: nexus 5 32GB cant activate!!!!!!!!!

yyz973,

Could I please ask that you edit your post and remove your phone number please and thank you. Your personal information is very important to me and I would like to keep it as such for you. With it being in the open who knows what hands it might get into. To send me a private message click on my username and in the right hand corner should be a list of links one being "private message". If you are unable to find I'd be happy to send one your direction instead. Let me know,  the other information needed is the imei and sim or uicc that you have for the device. Would you happen to know the answer to yoru security question? If not I can send that out to you.

*Jessica

Sprint Social Care Team

Journeyman

Re: nexus 5 32GB cant activate!!!!!!!!!

How do I send a private message?

Highlighted
Journeyman

Re: nexus 5 32GB cant activate!!!!!!!!!

My number is [Personal Information Removed]. Name Michael Lyman. I don't know my pin. I do know my security question. What other info do you need? I'm trying to activate my nexus 5 32gb phone.

Message was edited by: TheModerator - This is a public forum.  To protect your privacy, please do not post any personal information including phone numbers, full address, email address, or account number and/or PIN.

Wizard

Re: nexus 5 32GB cant activate!!!!!!!!!

yyz973,

I understand how frustrating this can be and how much you probably want to use the new device. The chat icon should be in the top right hand corner of your Sprint page when you log in. You can also  go to http://www.sprint.com/landings/chat/?question_box=chat with representative sprint&id16=chat with representative sprint in order to start a chat under the Personal column. I will continue to see what other workarounds there me be, before having to submit a ticket for resolution.

Could you please send me over a private message with your phone number, pin and the account information needed for the activation.

*Jessica

Sprint Social Care Team

Message was edited by: Stilts88