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2nd new N6 Worse

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Journeyman

2nd new N6 Worse

After waiting 6 weeks yesterday Sprint tech support issued me an "eTicket" & I went to local Sprint store and got a new replacement N6. Activation updates etc went smoothly. 1 hour later I realize that I have NO INCOMING CALLS OR TEXT MSGS AT ALL!

6 REPLIES 6
Master

Re: 2nd new N6 Worse

roset760,
I am definitely sorry that you were not able to make and receive calls. I would be more than happy to look into this for you if it is no yet resolved. Please follow the steps in this link http://bit.ly/1qQty1X to send us a private message so I can further assist you.
Rayon
Sprint Social Care
Journeyman

Re: 2nd new N6 Worse

"Were"??? Im still not receiving calls, text msgs or anything else!!

I WANT THE CORRECT CONTACT INFORMATION & DEPT TO CANCEL MY ACCOUNT AND 8 LINES

Highlighted
Journeyman

Re: 2nd new N6 Worse

Same problems I'm having with sprint .. Promises of someone will call and never do .. I'm so glad I left with my 6 lines never been happier .. I actually can use my iPhone's now with tmobile .. Great coverage with great data speed

Master

Re: 2nd new N6 Worse

roset760,
We would need to speak with you via the private message channel to try to assist you. We definitely would not want to lose a customer. We are pretty sure that we will be able to turn this experience around.
Rayon
Sprint Social Care
Journeyman

Re: 2nd new N6 Worse

I have contacted customer care every day. Same [inappropriate word removed] lies and having to repeat myself as to why I'm calling!!!

Message was edited by: TheModerator - This is a public forum. Please remember that all messages must abide by the Community Guidelines.

Master

Re: 2nd new N6 Worse

roset760,

We understand the frustration that may come from this. Have you send us a private message yet? If not, please do so that way we can work towards a resolution for you.

- Regina
Sprint Social Care
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