Same problem as everyone else went through 3 nexus 6's and 7 days of sprint stores and tech support and still no text or voice. Tech's at the store really rude as well. Tech support sent me to the store because they said it was a known issue and they had the fix. When I arrived they said that it will be fixed in 48 hrs. Two days later went back to the store and the rep denied any issues and said that we would not be able to comprehend what's wrong with the phone. When we told them that tech support wanted us to call them if they couldn't fix the problem they tried very hard to stop us which didn't matter because tech support and sprint care just transferred us back and forth until finally hanging up on us. In the end the store just wanted to give us our money back
I'm having the same problem! Basically my first Nexus 6 battery was messed up so I got it replaced through Motorola since I've had the phone for less than a year. Now that I have the new phone I can't get it activated! I called sprint care whom told me that they couldn't activate it over the phone since the device wasn't "in their system" since it's a Google phone, so fast forward, spend 3 hours in a store where the guy couldn't do it so he called sprint care who told him to call national sales whom referred him back to sprint care whom then said it was a provisioning problem. The guy was very nice, but I left with a non working phone and nothing more to go on except that there was this error on their network and that "they had enough notes on the account" so they don't need to make a "click it ticket" whatever that means. So it looks like I'm going to be spending another couple wasted hours on the phone again with Sprint tomorrow. If I knew what I was getting into I would have steered very clear of Nexus devices, and if this one ever works again, which I don't know, it will be my last. Sprint needs to figure out what they are doing and have a clear escalation process setup so the customer doesn't end up feeling powerless and frustrated with no resolution in sight
That's definitely not the kind of experience we want our most valuable members to have with us.
We understand how inconvenient it may be for you not being able to activate your phone.
We would like to take a deeper look on this, please send me a Private Message by clicking the link https://community.sprint.com/baw/pm-post%21input.jspa?to=6433658 , include your number, security PIN, MEID of the phone you're trying to activate.
We look forward to hear back from you, we'd love to help and provide you all the support you need.
Sprint Social Care