I had a conversation with someone in customer service about the different plans and phones that Sprint offers. The man spent a considerable amount of time explaining various options for me, until he was starting to get bored or something, so sensing this I told him I was going to research the two phones I had narrowed to and get back to him. I asked his name so I could call back the next day and he would get the commission for the sale. He told me that I could not request him but that he would call me the next morning.
Late the next day he called back and I was in the middle of carrying groceries and said if he wanted he could call back the next morning. He called me 5 times between the time I got to my car, got the groceries in the car, got my kids strapped in their car seats and got home again. When I was able to take his call I told him that I had expected his call in the morning and I could not talk now. He tells me that in order to get the phone I want that I needed to get it that day or the price would go up. I knew he was full of it and told him so and hung up.
This call almost cost Sprint a customer. If it wasn't for the fact that I talked to a very nice and helpful lady the next day, I would be at Verizon or T-Mobile. Although, who knows, I haven't signed with Sprint yet.