Does sprint have termination fee waver policy? so POOR customer service answers!
I upgraded my phone last Nov, but I have to cancel the service since I am leaving the US forever.
I have talked with the customer service two weeks ago, and she said they can wave ETF if I faxed the itinerary.
The day before yesterday, I called again and they said I need to provide address proof of the country outside the US and my brother in law faxed over the document. They said they can translate the document so I didn't need to tranlante!!!
And today I called to the customer service and one guy (Ralph?) said they don't need the document at all and they just need the phone back! And he's not sure if they can translate the documents (written in foreign language).