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How long does it take to be eligible for upgrade after returning phone

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Journeyman

How long does it take to be eligible for upgrade after returning phone

I was just wanting to know how long does it take to get your upgrade discount back after returning a phone?  I ordered a phone online and never activated it, then I returned it a week later.

The phone has been returned to Sprint and I have gotten the refund back to my account, I called customer service and they reset my anniversary back to the correct date 10/20/10, but that phone number still shows it's not eligible for an upgrade for 2 years.

Do I need to do anything else?

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Master

How long does it take to be eligible for upgrade after returning phone

If it is not showing as reset you can call order support  (866-789-8292) and they can place the order for you or stores and telesales have an override method to process the order with the proper discounts.  It should automatically reset after 30-45 days if it is handled correctly in the billing system but we do have handling and override procedures in place to make sure you get the correct price.

Larry ~ OKIESTRO

Journeyman

How long does it take to be eligible for upgrade after returning phone

Okay thanks,  I guess I'll give them a call and see what they say.

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