I've had nothing but positives in customer service since I joined Sprint in 2007.
I've been really impressed with the turn around the company has made in customer service. I've had nothing but positives.
These were two recent interactions:
I called up to cancel one of my lines since it didn't get good service in my parents house. The account rep was nice enough to offer a free airave plus service. I was willing to pay for the unit and service but it was nice to know I didn't have to. Even though it was not my primary location, sprint went out of their way to make improve my service.
I asked several questions through ecare because I will be adding new lines. One of the questions was not answered clearly and so another rep contacted me immediately to clear up any confusion. I even received a phone call which I did not expect.
Both of these incidents made me feel like a valued customer not just another bill at the end of the month. I just wanted to add a positive story since I see a lot of negatives about Sprint's CS, which I think sometimes is unfair.
glad to hear you have had great service. I too had the same experience with getting an airave after an engineering ticket was put through by executive services and a CSR called me to notify me of the results. . I setup my airave and it worked well so I emailed executive services back to tell them the issue was resolved and today I recieved a follow up call from somone in Executive to confirm what I state in the email and make sure I had no other concerns.
So kudos to the CSR's and Executive team from me .