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Sprints over the phone customer care is not caring at all.

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Patron

Sprints over the phone customer care is not caring at all.

Three out of five calls to sprint with technical support ends in me holding for forty five minutes and eventually getting disconnected. Most people dont have all day to explain to five different representatives whats wrong with your phone to get hung up and or transfered to Asurion (I believe thats the insurance company?) Does anybody else have this problem? It really bugs me and after wasting and hour and a half on the phone with them i expect them to actually get things done and not disconnect.

Oh and how about the good ol "ill call you once we settle this out, whens a good time?"

thats a good one, you say anytime today or tomorrow. and never hear from them again.

Sprint Premier is a whole different language to most Sprint Service Representatives. Something needs to be done.'

The question is when are there going to be changes in Sprints customer service?

Also does anybody else have this problem?

Message was edited by: hcomar

1 REPLY 1
Journeyman

Re: Sprints over the phone customer care is not caring at all.

no, your not the only one. and things will NEVER change with sprint. they havnt yet, so im sure they never will.

you know i bet they are sorry for your inconvienience! lolzzz

Message was edited by: jsmznumber2

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