There are a number of helpful resources and tools online as you consider becoming a Sprint customer. This information is something every customer should check out when switching to your services with Sprint to prevent any disappointing surprises. It is definitely worth the time! If you have questions about Sprint and our services, take advantage of the upcoming Web chat located in the upper right-hand corner of the screen. If the icon is gone due to high chat volumes, check this link for another way to contact us.
Shopping for a Wireless Plan and Device
If you are shopping for wireless devices and plans, rest assured knowing Sprint offers a variety of programs, policies and tools to help them make informed buying decisions.
Sprint Satisfaction Guarantee
With the Sprint Satisfaction Guarantee, you can try your new product for 14 days. If you aren't 100% satisfied with your product, return your device and Sprint will:
Refund the device purchase price (as long as device is complete and undamaged) Waive the Early Termination Fee (ETF) (as long as the device is returned)
Customers are responsible for all their usage charges (included but not limited to Monthly Rate Charges, add-ons, casual or out-of-plan usage and related taxes and Sprint surcharges). However, if service is cancelled within 3 days of activation the activation/upgrade fee will be refunded. In most exchange situations, a $35 restocking fee will be charged.1
To set accurate expectations about network coverage before signing up for wireless coverage, Sprint provides street-level mapping at sprint.com/coverage. Coverage maps are also available at Sprint retail stores.
Right Plan Promise
With Sprint’s Right Plan Promise, should your wireless needs and usage change, you have the flexibility to change their plans at any time without any fees and without extending your contract.
More than 59,000 customer-generated Ratings & Reviews across 126 devices are integrated into the Sprint shopping experience found at www.sprint.com/phones, where honest and candid feedback about Sprint devices and products from customers helps others make better buying decisions. It also includes links to third-party expert product reviews.
The Community Sprint also hosts an online social networking community of more than 2.7 million registered users. Here, users interact with each other and Sprint employees in open forum discussions about products, services and all things wireless. In addition, Sprint customer care specialists will engage you to help answer questions and solve problems. To be a part of the conversation too just register with My Sprint on Sprint.com, validate your email address and join the Community.
Phone Information at Your Fingertips
Sprint.com provides phone and device details in the Support section of the website. Search for information about Apple, HTC, Kyocera, Sanyo, Samsung, Sierra Wireless or other brands. Watch an overview video, check out the eGuide, look up additional functionality for devices of your choosing.
Sprint retail associates work one-on-one with you to personalize their phone, set up all of its features and demonstrate how it works - before you leave the store. Whether it’s showing someone how to send an e-mail, download a photo, text, or use a live search to find an address, with Ready Now Sprint retail associates teach you what your phone will do from the first day you own it. sprint.com/readynow.
Managing Bills and Wireless Usage
Sprint offers a number of tools and ways to assist you with the management of your wireless bills and voice, data and text usage.
All-inclusive Pricing Plans
Sprint’s worry-free all-inclusive pricing plans such as Simply Everything®, Everything Data and Any Mobile, AnytimeSM, make it easier for you to use all of the features of their phones. You have no need to get out a calculator to tally up prices for each feature or guess how much data you'll use in a month.
Sprint also offers value and flexibility through its prepaid brands, including Virgin Mobile USA and Boost Mobile, both of which offer smartphones without the requirement of annual contracts. Virgin Mobile USA’s Beyond Talk data plan at $25 per month (excluding taxes and surcharges) and Boost Mobile’s Monthly Unlimited with Shrinkage at $50 per month (excluding taxes and surcharges) both offer predictability and convenience. Both brands alert you to add money to your account for voice and other features as your balance gets low. You can also check your balance at any time on your new handset. For more information, visit www.virginmobileusa.com or www.boostmobile.com.
Sprint monitors the wireless usage of new and existing customers. If Sprint has an email address for new customers, during the first six months of service the company will notify them via email the first time they have incurred $10 or more in voice, text or data overage charges. Existing customers with email addresses on file will be notified if they incur $20 or more in voice, text or data overages in two of the last six months.
Sprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first time. In all cases, Sprint customer service agents will educate customers on how to avoid the overages in the future and will recommend a plan that will better meet their wireless needs.
Other alerts for mobile broadband and international usage include:
Mobile Broadband Connection Plan Usage Status – provides mobile broadband customers email or text alerts when they reach 75 percent and 90 percent of their data caps.
International Roaming – Sprint sends a “welcome message” when a subscriber first registers in a foreign country. It’s a text message that includes the rates for voice, texts and data in that particular country.
Sprint Plan Optimizer
Sprint Plan Optimizer gives you the power to analyze your own wireless usage trends and help make educated and informed decisions about your plan. The Sprint Plan Optimizer, available at www.sprint.com/planfit, also helps you understand unplanned costs, such as overages (if applicable), and provides a breakout of monthly costs and average monthly usage patterns for voice minutes, text messaging and data.
Wireless Account Information
Sprint customers can visit Sprint.com to check notifications and alerts about their activity on usage, billing, payment options, devices and more when they log onto My Sprint.
iGoogle and Facebook widgets Sprint also offers widgets that iGoogle and Facebook users can download to stay informed on usage, call details and upgrade eligibility. In addition, at any point during a Sprint customer’s billing cycle, he or she may dial *4 from their handsets to get an automated tally of their voice minutes, text messages and data used to date. Customers also have the capability to have the information sent to them by text message.
Sprint offers free account management tools to help parents restrict or limit phone use by minors. The tools, available at www.sprint.com/family enable parents to block texts and numbers, digital media downloads, Web access, Picture Mail and voice calls.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 49.9 million customers at the end of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
1Refund excludes usage not included in the service plan, premium content, third-party billing and international charges. ETF waiver contingent on meeting the terms of the return policy.