I have what seems to be a blown earpiece speaker in my 3 week old Pixi. Took it into RadioShack (where I bought it) to exchange it & they (as well as the other RS stores in the district) are all out of Pixis. Not sure what I am supposed to do since Sprint says RS needs to replace it.
Unfortunately, that is the type of risk you take when purchasing your phone from a 3rd party retailer (like Radio Shack or Best Buy), instead of at a corporate Sprint store. You're pretty much stuck with whatever their return policy is. But they should at least have a 14-day return/exchange policy, especially if your phone is defective. As long as there is no physical/water damage to the phone, they should replace it. (You have a 30-day return/exchange period when purchasing at a Sprint store.) If I were you, I'd take it back to Radio Shack and speak with a manager about it. Hope that helps.
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