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sprint is canceling my phone# after 9 yrs/no late bills-all because I use it!

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Journeyman

sprint is canceling my phone# after 9 yrs/no late bills-all because I use it!

I got a letter from Sprint saying they were turning off my phone in Dec. because I use too many minutes. I pay $99 a moth for unlimited calls!! UNLIMITED!!! When I call they said there was nothing they could do. I have had Sprint for 9years. I had just added a new line for my child and got new phones for the other two lines on my account. A week later i get this letter. I called 3 different times trying to find out why they are doing this and no answers yet. They only thing they say is I use too many minutes in consecutive months. I use 3000-4000 min a month....Thats why I have a unlimited plan. They said they are waving the term fee on my line but I have to pay $200 each for the other lines. I dont want to pay 2 phone companies each month and they said "thats your decision" but its not. I HAVE to change my number to another company to keep my number. WHAT CAN I DO??????

7 REPLIES 7
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Journeyman

I am sorry to hear that you got the letter. It sounds like the "excessive roaming letter." If you are not in Sprint Coverage then Sprint uses other carrier's towers at a price. So, in reality at some point Sprint is paying for you to use your phone. Since Sprint and other carriers that have the same policy are a business, the result is the letter with no termination fee assessed to the line using the minutes. It is a horribly unfortunate situation, and I am sure it is extremely frustrating. However, if you are in Sprint coverage when you make the majority of the calls, it definately needs to be looked further into buy a billing specialist and technician. I know it feels like if you are paying for unlimited, why arent you getting it? Very sorry to hear it, and there are others out there going through the same thing with other carriers.

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Journeyman

That all sounds good but if I were not in a Sprint area then why didn't they bring that up 9 yrs ago when they sold us into a contract....better yet why didn't they say something when I added the new line and bought new phones for the two existing lines. AND why are they not canceling all of the lines. I think its a ploy to get money on canceling the other two lines. Because im not gonna pay 2 phone companies. If I was in a Sprint are (yrs ago and Sprint has grown soooo much then why am I not now??????

None of it makes sense and I cant get answers. Ive never had this kind of trouble with any other phone company.

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Journeyman

Sry to hear about that and i think what you should do is call the retension department and see if you can get a couple of airave's so that you can keep your service. Install them in the area that you roam like me home and work and that should satisfy them.

Message was edited by: feartheking

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Wizard

I would like to take a look at your account to see if we can help.  Would you be willing to PM your account information?

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Journeyman

Contact your State's Attorney General's office, explain the situation.  Make clear it is unfair that they are cancelling your primary number and yet want to charge you ETF's on your other lines.

I would also recommend going to http://freeconferrencecall.com, set up an account.  You can call into a conference (preferably while roaming) on your other phones.  Call the same conference number from each phone at night.  Think about it, with the 3 phones, if you leave them plugged in at night and do just 6 hours each, that comes up to over 30,000 roaming minutes per month...  PLUS freeconferencecall.com charges extroridanary termination fees to the phone companies - well beyond the actual roaming charges from the roaming partners...  I doubt it is going to take very long at ALL to get free termination on the rest of your phones

Message was edited by: bkfist

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Here's the problem.  First, not everyone NEEDS nor WANTS broadband data access at home.  So, if one doesn't have broadband internet at home then the Airave is a double whammy of additional cost.  The cost of the Airave, the monthly fee, and on top of it...the cost to install broadband and the monthly fee (usually $30/month or more) that goes along with that.

Secondly, he was already paying for unlimited phone access with that $99.99 Simply Everything plan.  It's not like the roaming rules only recently were announced...he's been a Sprint user for 9 years.  Did he NOT roam prior to that before this phone and rate plan?  I seriously doubt he only NOW started to do so. As such, if it's suddenly NEW use, then why did Sprint NOT provide him with a certified warning letter first?

Third, Sprint shut his service off.  That's insulting.  If you're going to shut off the MAIN ACCOUNT HOLDER'S service off, then you should, by default, offer the ETF FREE option to terminate any and all other lines on that same account.

While I can understand the need for Sprint to want to minimize their cost of roaming, there is a simple fix that the purposely have not done in over 2 years: BUILD OUT THEIR STUPID CDMA NETWORK!  That's Sprint's fault, not the user's.  So, as such, Sprint should simply terminate all of their roaming agreements in order to keep users online (oh wait...given the whoafully small geographic footprint, that would cause even MORE people to leave) OR Sprint should simply eat the cost, no matter what.  Hey, it wasn't like Sprint didn't know about the coverage area or the type of usage that this user was accustomed to using...he was a customer for 9 years.  If he was so bad, then why not terminate him sooner?

Bottom line - don't bother with retentions at Sprint.  Simply talk to an attorney and sue the hell out of the company.  Ok, that may be a bit extreme, but I can understand your pain.  They terminated your contract, and did not offer you fair warning of such a problem previously existing.  As such, they should either 1) reinstate your status in full without bias and allow you unlimited lifetime roaming for the hassle for not only your line, but for all lines on your account, or 2) allow all of your accounts' lines to terminate ETF Free.  I'd suggest allowing Sarah and her team to see what, if anything can be done.  You might get a fair outcome.  If not, then do whatever you have to do...just so long as it's not illegal.

Good luck and hopefully you can keep us posted.

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Patron

any update on your situation?

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