sold me a broken hero phone.. it happens.
told to go to physical store, they refuse to replace the phone
i call tech support, they are going to send me a box to send for replacment.
takes a full week, still don't have it.
i would be a customer with a broken phone for the first 2 weeks of my service
i call in, i get transfered 5 times, sprint changes my pin number, but puts it in wrong, so i'm telling 12 different people my first dogs name
30 day guarantee had better be a total and complete refund, or my already tweeting non-stop about this is just going to continue as i experience failure in customer service over and over.
verizon won my business, and it's not because it has a superior network or the droid phone. it's because i'll pay $40 more a month for a company that cares enough that if they sold me a broken phone... wouldn't make me wait with it for a week while i wait for a box to send it back in, then another week for the new phone to come.
maybe this will get your attention to take care of me even as a post-customer... or else you will moderate and make this post disapear so i can tweet about that as well.... here goes nothin.
Bwahahahahah!! Yeah, I know it isn't funny, but I have to laugh because of my experiance with Sprint. I don't have a broken phone, but I tried to add a 2nd phone to my Sprint account and I can't. My order went into limbo, so I'm trying to make sure the order got canceled. I'm told it's canceled but when I sign on to my online account, it says there's a plan change in process.
This has got to be the worst joke played on me, and I'm to the point where I will pay the ETF and switch to Verizon too. That's even with the higher cost.
So it looks like, Sprint will lose another customer, instead of gaining a 2nd line.
BTW, I was adding the 2nd line because I was going to move it over from Verizon.
I suppose I meant having at least a tolerable experience leaving sprint. After waiting the 5-7 days for the return package it arrived and to my surprize, it was nothing more than a UPS bubble envelope! If i had been a customer still, i would have been without a working phone for another WEEK just to wait for something i could have picked up over lunch?
At this point the only thing that could slightly redeem would be a 100% refund. But i have a feeling that "activation fees" and assorted other non-refundables aren't part of the 30-day guarantee, right?
I don't mean to sound so snarky, but i really felt I got burned and Sprint dropped the ball every single step of the way, even to the point of 5-7 day shipping via USPS of a UPS envelope. Who is making these decisions to handle everything in these ways?
Message was edited by: clintcar