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texts aren't ringing

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texts aren't ringing

My cellphone stopped ringing when texts are coming in. I took it to the Sprint store in Killeen where it was worked on and waited over an hour for it to be fixed. I lost all the photos and things stored on the phone except for phone numbers. I drove home about 25 miles away and now it is doing the same thing again. I am trying to avoid another long round trip. Has anyone experienced this?

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