I had added a line with a 50% off Samsung promo in early July 2018. After spending 3 hours in the store, (with the store owner being on the phone with Sprint corporate), I was told everything is fine, the contract will be updated within 2 billing cycles. This has not happened. Every month I call into customer service, spend, on average, 20-30 minutes waiting while they adjust the current monthly charge to reflect the 50% promo. Each month I am assured the 'back office' will be fixing this by the following month. Today, I was told, sorry, we cannot fix this. You must go back to the store. I called the store who said there is a new store owner, and they cannot help. So, the purpose of this post is to either flag a corporate person who reads this to contact me, or to provide me a district sales manager contact that I can reach. This would be in the Philadelphia PA market place.
After you added the line, did you swap phones between lines? That can take away the promo.
I have not. I still have all the lines, plus the additional one that was added. Each phone retains the number assigned to it. Each month, I call in and customer service manually applies the discount. And each time they tell me it will be fixed for the next month, which has not happened. Otherwise I will need to perform this exercise for the next 20 months, which is a bit exasperating.
I hear ya. I'm going to send you a PM so I can get your account info and do some research. I'll see ya there.