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Harassment from Sales Rep

Journeyman

Harassment from Sales Rep

Does anyone know how to file a complaint regarding an employee?

I came to the store on 11/20 to upgrade my two phones. I ended up in the store for 5 hours that night. For 4.5 of those hours, I was being harassed by the sales associate. He kept asking me to go on a date with him even though I had told him no several times. I couldn't leave the store because he had my driver's license. He extended the process of upgrading my phones in order to keep me there. Finally, the store was closing and I could leave. Despite my telling him no and COVID protocol, he asked me to give him a hug. The next day, he texted me. He only had my phone number because he works at T Mobile and can access my account and all my personal information.

 

I have continued to have issues with my account and devices unrelated to this harassment. However, I have been told the only way I can resolve some of the issues I'm having with my bill is to come into the store. I am scared to go in there again. I wish I could go back to that day and have never walked into that store. I should've just cancelled my service with Sprint/T-Mobile even if it meant paying more somewhere else.

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