No problem, I can go in your account to see if there's a tracking number for your card. Send the PM with your name, the account holder's name, your 6-10 digit PIN and a number connected to the account.
To anyone dealing with this, good luck. I highly doubt any of us will receive the $200 Mastercard, and Sprint refuses to take any responsibility at all. After 3 hours of PMs with Sprint on Wednesday they came to the conclusion that I should call a 4th party.
So now this involves Sprint who MADE the offer, LG who Sprint says should handle it, the 3rd party processor that LG points you to, who then blames it on Sprint, and now I'm directed by Sprint to the company who issues the cards after everyone else approves it.
Problem is, the 3rd party processor hasn't approved it, because they say Sprint hasn't verified a line I added in February.
My advice is, don't add a line expecting anything additional from an offer, and think hard about the quality of service and support you currently receive from Sprint before continuing service at all.
Mon, Mar 23, 8:17 PM
To receive your $200 Mastercard & LG Dual Screen, please click the link below to verify your name & email address and complete the online submission form.
Don't forget you will need to upload 2 images to qualify for this promotion.
ALL SUBMISSIONS MUST BE RECEIVED BY APRIL 23, 2020.
Questions? Please contact us at email@example.com.
Sat, Mar 28, 7:05 PM
The information you submitted for the LG G8X $200 Mastercard & Dual Screen Gift-with-Purchase Offer has been received and is currently being reviewed.
Once your information is approved, you will receive a confirmation email with additional information.
Mon, Mar 30, 12:59 PM
Your submission for the Sprint/LG G8X Mastercard & Dual Screen Gift-with-Purchase Offer has been approved (subject to a final verification of your phone's activation on the Sprint Network). Your $200 Mastercard will be delivered to you via email within 8 - 12 weeks at this email address and your LG G8X Dual Screen will be delivered within 3 - 6 weeks. You will receive an email with your tracking information as soon as your LG G8X Dual Screen ships.
Questions? Please contact us at firstname.lastname@example.org Thanks!
I am looking up my information now.